RETURN AND REFUND

Last Updated: August 20, 2023

Thank you for shopping at OUIÉ Cosmetics. We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to assist you.

 Returns:

 You have [number of days] days to return an item from the date of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. You will need to provide the receipt or proof of purchase.

 Refunds:

 Once we receive your returned item, we will carefully inspect it. After inspection, we will promptly notify you of the status of your refund.

 If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days, according to your mode of payment policies.

 Exchanges:

 Should you wish to exchange an item for a different product, please contact our customer support at customerservice@ouiecosmetics.com. Our team will guide you through the exchange process and provide instructions for returning the original item.


Video Recording for Disputes:

 For transparency and efficient dispute resolution, we strongly encourage customers to record unboxing and inspection videos when receiving their products. In the event of a dispute, these videos can provide valuable evidence to support your claim. Video recordings can be shared with us through our customer support email.

 Shipping:

 You are responsible for covering the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 This policy has been adapted to include your use of TikTok and Shopee, as well as your encouragement for video recording for disputes. As always, consult with legal professionals to ensure the accuracy and compliance of your policy.